Visual Radio Assist - Unable to upload images & preview Output thumbnails due to upstream provider issues – Incidentdetails

Alle systemen operationeel

Unable to upload images & preview Output thumbnails due to upstream provider issues

Opgelost
Operationeel
Begon op meer dan 1 jaar geledenDuurde 40 minuten

Getroffen

Infrastructuur

Operationeel van 8:57 AM naar 9:37 AM

Cloudflare → R2

Operationeel van 8:57 AM naar 9:37 AM

Cloudflare → Images

Operationeel van 8:57 AM naar 9:37 AM

Cloudflare → Stream

Operationeel van 8:57 AM naar 9:37 AM

Updates
  • Opgelost
    UTC
    Opgelost

    The upstream provider has implemented a fix, and we are now seeing recovery of both the complete image and output thumbnail services in VRA Cloud. We apologize for any inconvenience this issue may have caused with VRA Cloud Media services.

  • Geïdentificeerd
    UTC
    Geïdentificeerd

    Due to an issue at an upstream provider (Cloudflare) we are unable to process requests regarding new image uploads and updated thumbnails for running Output Players.

    We continue to investigate the availability issues at the provider and commit to posting updates hourly or sooner if there are significant developments.