Visual Radio Assist - Notice history

We've confirmed full recovery of VRA Cloud Infrastructure - all services are now operating normally. It is not required to restart any Server Applications but refreshing the Cloud in your browser ensures you have the latest state. We sincerely apologize for this severe outage and understand how it disrupted your Visual Radio production workflows.

We're implementing additional monitoring and failover procedures within the next 24 hours to prevent similar incidents related to our cloud provider reliability.

A detailed postmortem including root cause analysis and our prevention measures will be shared by Friday this week.

Due to the complexity of the outage we are still not able to provide a fully completed data recovery out of the temperature affected infrastructure region, this significantly slows down recovery in the alternative location.

Our cloud provider just confirmed green light on the recovery of the affected region, we'll be monitoring the situation closely to bring back Cloud as soon as possible in a stable manner.

We're still waiting on the green light of the full recovery of our restore procedure 2, which is taking longer than expected due to the size of the infrastructure.

In the meantime our cloud provider is monitoring the temperature improvement and will be recovering services as soon as all indicators allow them to.

Due to the severity of the situation in the Amsterdam region we're abandoning procedure 1 to quickly recover services ASAP.

Our parallel efforts with procedure two are getting to a point of working recovery, we'll proceed with several tests to confirm full recovery of the VRA Cloud infrastructure.

Next update will follow in 60 minutes on status.visualradio.cloud.

Our cloud provider officially confirmed the abnormal weather problems and is preventively shutting down services. We're continuously monitoring the recovery of the infrastructure in a close backup region. Due to the stagnation of this process we've ramped up the recovery scenario 2, as mentioned earlier.

We are currently successfully seeing services recover in another infrastructure region. Our cloud provider is confirming instabilities due to the severe heat (weather related). The continuation of the recovery will take approx. 15 minutes.

In parallel to internal region infrastructure migration, we are activating a secondary recovery procedure in another Europe based Infrastructure location, to prevent any delay due to a failing procedure 1.

Updates will follow every 30 minutes on status.visualradio.cloud.

We have successfully verified the restoration of the upstream provider services. VRA services should be working as expected.

If you still experience problems accessing VRA Cloud – don't hesitate to contact support@visualradioassist.live.