Cloud unavailable: Upstream provider load balancing issues

Resolved

Major outage

Started 8 months ago12/20/2025Lasted 41 minutes12/20/20251:41:072:22:00 PMUTC

Affected

api.visualradio.cloud

live.visualradio.cloud

Updates

Resolved
12/20/2025 at 2:22:00 PMUTC
Resolved
12/20/2025 at 2:22:00 PMUTC
We've successfully replaced the faulty components of the cloud infrastructure. The full Cloud service is fully recovered since 15:14 UTC+1
Monitoring
12/20/2025 at 2:17:09 PMUTC
Monitoring
12/20/2025 at 2:17:09 PMUTC
We're activating a backup solution, which is impacted by DNS propagation delay but is verified to be working successfully.
Update
12/20/2025 at 2:11:43 PMUTC
Update
12/20/2025 at 2:11:43 PMUTC
We are continuing to work on a fix for this incident together with our upstream provider.
Identified
12/20/2025 at 1:41:07 PMUTC
Identified
12/20/2025 at 1:41:07 PMUTC
We've identified an issue with our upstream provider and the availability of a critical load balancer of our infrastructure.
Due to the unavailable Load Balancer the Cloud API component is currently inaccessible. All running VRA Clients (Core, Output Player, Audio Manager) will keep running.
We will be providing status updates every 30 minutes on the incident.

Visual Radio Assist - Cloud unavailable: Upstream provider load balancing issues – Incident details