Visual Radio Assist - Unable to upload images & preview Output thumbnails due to upstream provider issues – Incident details

All systems operational

Unable to upload images & preview Output thumbnails due to upstream provider issues

Resolved
Operational
Started over 1 year agoLasted 40 minutes

Affected

Infrastructure

Operational from 8:57 AM to 9:37 AM

Cloudflare → R2

Operational from 8:57 AM to 9:37 AM

Cloudflare → Images

Operational from 8:57 AM to 9:37 AM

Cloudflare → Stream

Operational from 8:57 AM to 9:37 AM

Updates
  • Resolved
    UTC
    Resolved

    The upstream provider has implemented a fix, and we are now seeing recovery of both the complete image and output thumbnail services in VRA Cloud. We apologize for any inconvenience this issue may have caused with VRA Cloud Media services.

  • Identified
    UTC
    Identified

    Due to an issue at an upstream provider (Cloudflare) we are unable to process requests regarding new image uploads and updated thumbnails for running Output Players.

    We continue to investigate the availability issues at the provider and commit to posting updates hourly or sooner if there are significant developments.