Visual Radio Assist - Cloud unavailable: Upstream provider load balancing issues – Incident details

Cloudflare → Stream experiencing degraded performance

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Cloud unavailable: Upstream provider load balancing issues

ResolvedMajor outage40 minutes

Affected

api.visualradio.cloud

Major outage from 1:41 PM to 2:22 PM

live.visualradio.cloud

Major outage from 1:41 PM to 2:22 PM

  • ResolvedUTC

    We've successfully replaced the faulty components of the cloud infrastructure. The full Cloud service is fully recovered since 15:14 UTC+1

  • MonitoringUTC

    We're activating a backup solution, which is impacted by DNS propagation delay but is verified to be working successfully.

  • UpdateUTC

    We are continuing to work on a fix for this incident together with our upstream provider.

  • IdentifiedUTC

    We've identified an issue with our upstream provider and the availability of a critical load balancer of our infrastructure.

    Due to the unavailable Load Balancer the Cloud API component is currently inaccessible. All running VRA Clients (Core, Output Player, Audio Manager) will keep running.

    We will be providing status updates every 30 minutes on the incident.