Visual Radio Assist - Unable to upload images & preview Output thumbnails due to upstream provider issues – Incident details

All systems operational

Unable to upload images & preview Output thumbnails due to upstream provider issues

Resolved
Operational
Started 10 months agoLasted 40 minutes

Affected

visualradio.cloud

Degraded performance from 8:57 AM to 9:37 AM

Infrastructure

Major outage from 8:57 AM to 9:37 AM

Cloudflare → R2

Major outage from 8:57 AM to 9:37 AM

Cloudflare → Images

Major outage from 8:57 AM to 9:37 AM

Cloudflare → Stream

Major outage from 8:57 AM to 9:37 AM

Updates
  • Resolved
    Resolved

    The upstream provider has implemented a fix, and we are now seeing recovery of both the complete image and output thumbnail services in VRA Cloud. We apologize for any inconvenience this issue may have caused with VRA Cloud Media services.

  • Identified
    Identified

    Due to an issue at an upstream provider (Cloudflare) we are unable to process requests regarding new image uploads and updated thumbnails for running Output Players.

    We continue to investigate the availability issues at the provider and commit to posting updates hourly or sooner if there are significant developments.