Visual Radio Assist - Unable to upload images & preview Output thumbnails due to upstream provider issues – Incident details

Cloudflare → Stream experiencing degraded performance

Show current status

Unable to upload images & preview Output thumbnails due to upstream provider issues

Resolved40 minutes

Affected

Infrastructure

Operational from 8:57 AM to 9:37 AM

Cloudflare → R2

Operational from 8:57 AM to 9:37 AM

Cloudflare → Images

Operational from 8:57 AM to 9:37 AM

Cloudflare → Stream

Operational from 8:57 AM to 9:37 AM

  • ResolvedUTC

    The upstream provider has implemented a fix, and we are now seeing recovery of both the complete image and output thumbnail services in VRA Cloud. We apologize for any inconvenience this issue may have caused with VRA Cloud Media services.

  • IdentifiedUTC

    Due to an issue at an upstream provider (Cloudflare) we are unable to process requests regarding new image uploads and updated thumbnails for running Output Players.

    We continue to investigate the availability issues at the provider and commit to posting updates hourly or sooner if there are significant developments.